PRIVACY

 Privacy Statement 2004

We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.

We only collect personal information about you which is reasonably necessary to:

q       provide you quality products or services;

q       consider applications and approaches you make to us;

q       maintain your contact details.

We generally hold personal information relating to:

q       the services we provide or have provided to you; and

q        your contact details.

We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to race, political or religious beliefs, sexual preferences, criminal convictions, membership of professional or trade associations or unions, and health information.

We collect health information where it is of relevance to the service we provide to you or the health and well being of our customers. We do not use or share that information for any purpose other than as disclosed to the customer when the information was collected.

We only use and disclose personal information about you, without your permission, for the purpose for which it was disclosed to us or related purposes which would reasonably be expected. For example, we may from time to time use your personal information to inform you of accommodation opportunities or to provide information about products and services, which we expect, may be of interest to you. However, we do respect your right to ask us not to do this. You may unsubscribe by contacting us on - phone 02 9727 787. 

We do not sell personal information to other organizations to allow them to do this.

We may disclose personal information to service providers who provide services in connection with our services and products.

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within our organization is appropriately limited to prevent misuse or unlawful disclosure of the information. If other organizations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

If you visit our website to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and we make no attempt to link them with the individuals who browse the site.

If you visit our website to log into our secure areas we use cookies which will enable us to identify you. This is for security reasons only.

A cookie is a small data file that contains information about your visit to a web site. Your computer provides this information during your first visit to a web server. The server records this information in a text file and stores this file on your hard drive. When you visit the same web site again, the server looks for the cookie and structures itself based on the information provided. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and useful.

We cannot guarantee or accept responsibility for the privacy practices or the content of web sites to which we provide links. 

 If you have any questions regarding our privacy policy or handling of information, please contact us:

By phone 02 9727 7877        

By fax 02 9724 9616